Drop in Advice

Citizens Advice Bureaux in Camden

 

Kilburn CAB

200 Kilburn High Road, London NW6 4JD (map)

	Drop-in service
	Monday	10am - 4pm
	Tuesday	1pm - 7pm
	Wednesday	closed
	Thursday	10am - 4pm
	Friday	10am -12 noon
	Note: this bureau is closed for advice on the last Friday of each month
	Specialist Immigration advice, by appointment only, Thursday from 2.00pm-4.00pm
	Specialist Tax advice, by appointment only, first Friday pm each month
	Access:  The bureau has a ramped entrance, automatic doors and a disability lavatory.  Some parking is available in adjacent streets.

HOW WE WORK

Unless you already have an appointment booked, please take a numbered ticket and wait for your number to come up.

If you have an appointment you do not need a ticket.  Your name will be called.  If you are late for your appointment, please check with the first Reception – we fill missed appointments and may have to re-book.

RECEPTION

We attempt, as far as possible, to deal with your questions straight away.  This might involve:

• Giving advice and options for you to deal with the question yourself.
• Giving direct assistance.
• Referring you to another agency.

If the problem requires lengthy attention AND urgent action is required, we will try to allocate you to an advisor for in-depth work on the same day.

CASEWORK

If appropriate we will negotiate on your behalf to resolve your question.  We will open a case file and you will be allocated a named caseworker.

If you call in later, you will still need to take a ticket to pass on news or further information about your case.  You can instead drop in a note through our letterbox (giving your name and address) or post information to our address.

If you leave telephone contact details, your caseworker will be able to keep in touch with you by telephone.

WHAT WE WOULD LIKE YOU TO DO BEFORE CALLING AT KILBURN CAB

Please try to fill in any forms which need to be completed.  If anything raises difficulties, complete in pencil.  You can then bring forms in to us for checking and/or completion.

Benefits and Social Fund
Please call in first with your questions or change of circumstances to:
JobcentrePlus
3 Cambridge Avenue NW6 5AH
Tel. 0207 853 3500
(a little beyond Kilburn Square Market) 

You only need to call on us if further questions are raised which need independent attention or assistance, e.g. the Jobcentre will help you to complete most forms (except Disability Living Allowance, Attendance Allowance) if you need assistance to do this.

Debts
Please bring creditors letters (all debts) and a note of your weekly income and expenditure.

Rent Arrears
Discuss these first with your Landlord / Housing  Officer.  If you are unable to reach agreement with them, or if you have a query with Housing Benefit, please contact us.  Please obtain up-to-date rent accounts when calling.  Your Landlord has to provide these.

Housing Repairs
Report all disrepair to your local Housing Office and follow their procedures.  Call on us if you have any complaint or query with this.

Housing Benefit / Council Tax Benefit
If you need to provide details or give information on change of circumstances, take written details/proof to the Council Housing Benefit Office at the Town Hall, entrance on Argyle Street (opposite BurgerKing).

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Kentish Town CAB

242 Kentish Town Road, London NW5 2AB (map)

	Drop-in service
	Monday	10am -12 noon
	Tuesday	10am -12 noon
	Wednesday	closed
	Thursday	10am -12 noon
	Friday	10am -12 noon
	Saturday	10am -12 noon
	Specialist Legal advice, by appointment only, on Saturdays 10.00am-12.00pm.
	Access:  The bureau has a flat entrance and a disability toilet.   Metered parking possible.  Orange/Blue Badge holders can park in nearby side streets.

HOW WE WORK

Unless you already have an appointment booked, please take a numbered ticket and wait for your number to come up.

If you have an appointment you do not need a ticket.  Once you have told us you have arrived, you should wait for your name to be called.  If you are late for your appointment, please check first with the Receptionist – we fill missed appointments and may have to re-book.

RECEPTION

We attempt, as far as possible, to deal with your questions straight away.  This might involve:

If the problem requires lengthy attention AND urgent action is required, we will try to allocate you to an advisor for in-depth work on the same day.

CASEWORK

If appropriate we will negotiate on your behalf to resolve your problem.  We will open a case file and in some circumstances you will be allocated a named caseworker.

If you call in later, you will still need to take a ticket to pass on news or further information about your case.  You can instead drop in a note through our letterbox (giving your name and address) or post information to our address.  You can also call us direct on a dedicated Kentish Town client line which you will be given by your caseworker.

If you leave telephone contact details, your caseworker will be able to keep in touch with you by telephone.

WHAT WE WOULD LIKE YOU TO DO BEFORE CALLING AT KENTISH TOWN  CAB

Benefits and Social Fund
Please call in first with your questions or change of circumstances to your local Jobcentre Plus or Pensions Service office (the address of this will depend on where you live).

You only need to call on us if further questions are raised which need independent advice or assistance, e.g. the Jobcentre will help you to complete most forms (except Disability Living Allowance or Attendance Allowance) if you need assistance to do this.

Debts
Please bring creditors’ letters (all debts) and a note of your weekly income and expenditure.

Rent Arrears
Discuss these first with your Landlord / Housing  Officer.  If you are unable to reach agreement with them, or if you have a query with Housing Benefit, please contact us.  Please obtain up-to-date rent accounts when calling.  Your Landlord has to provide these.

Council Tax Arrears
Contact the Council to find out what you can do to sort out the problem.  If you cannot negotiate a reasonable repayment arrangement, contact us.

Housing Repairs
Report all disrepair to your local Housing Office and follow their procedures.  Call on us if you have any complaint or query with this.

Housing Benefit / Council Tax Benefit
If you need to provide details or give information on change of circumstances, take written details/proof to the Camden Benefit Office at the Town Hall, entrance on Argyle Street (opposite BurgerKing).

Holborn CAB

3rd, Floor, Holborn Library, 32-38 Theobalds Road, London WC1X 8PA (map)

	Drop-in service
	Monday	10am - 4pm *
	Tuesday	10am - 4pm *
	Wednesday	closed
	Thursday	10am - 4pm * & 5pm - 7pm for people who work, study or have full time carers responsibility and cannot attend during the day
	Friday	10am - 4pm *
	*Please note that between 3 - 4 pm we are only able to offer access to leaflets and the information kiosk.
	Specialist legal advice available, subject to prior assessment by appointment only, on Thursday evenings 5pm-7pm
	Access:  Ramped front entrance, automatic doors (front of the building only).  Lift to CAB office (with braile buttons and voice prompt) 3rd floor. Disabled toilet (also with baby changing facility) in the basement - lift/stairs from ground floor.  Rear of the building: 5 stairs (with handrails) to ground floor level Disabled parking; 2 disabled parking spaces at the front of the building (Theobalds Road), 2 spaces on St Johns Street and 2 spaces at the rear of the building, (St Johns Mews).

HOW WE WORK

If you have a pre-booked appointment, please let the receptionist know before taking a seat.  Otherwise, on arrival please take a ticket and the receptionist will ask you to complete a form whilst you wait to be seen. Your number will then be called by an adviser who will do a short assessment of your needs and will try to assist you in the most appropriate way (see ‘short assessment interview below’)

WHAT CAN WE DO FOR YOU?

Holborn CAB has introduced new ways of helping you.  We have achieved this by improving our technology, developing information services and recruiting more volunteers so that you are able to access advice when you need it and at the level you need.

Our aim is to provide you with a range of services so that those who wish to resolve their problems themselves are able to do so, and those that need to see an adviser can be seen more quickly and efficiently. 

Information

Ask at reception and we’ll help you find the right leaflets or look things up on the kiosk/information point using direct links to selective public websites including the Citizens Advice public information site

www.adviceguide.org.uk.  

Short Assessment Interview - (normally about 15 minutes) - only available until 3.00 pm

We will provide you with information to support you in dealing with your enquiry yourself, or you may be told about other agencies that might be able to assist you more appropriately.

We hope that visiting Holborn CAB is an improved experience for you. 

WHAT WE WOULD LIKE YOU TO DO BEFORE CALLING AT HOLBORN CAB

Benefits and Social Fund
Please call in first with your questions or change of circumstances to your local Jobcentre Plus or Pensions Service office (the address of this will depend on where you live).

You only need to call on us if further questions are raised which need independent advice or assistance, e.g. the Jobcentre will help you to complete most forms (except Disability Living Allowance or Attendance Allowance) if you need assistance to do this.

Debts
Please bring creditors’ letters (all debts) and a note of your weekly income and expenditure.

Rent Arrears
Discuss these first with your Landlord / Housing  Officer.  If you are unable to reach agreement with them, or if you have a query with Housing Benefit, please contact us.  Please obtain up-to-date rent accounts when calling.  Your Landlord has to provide these.

Council Tax Arrears
Contact the Council to find out what you can do to sort out the problem.  If you cannot negotiate a reasonable repayment arrangement, contact us.

Housing Repairs
Report all disrepair to your local Housing Office and follow their procedures.  Call on us if you have any complaint or query with this.

Housing Benefit / Council Tax Benefit
If you need to provide details or give information on change of circumstances, take written details/proof to the Camden Benefit Office at the Town Hall, entrance on Argyle Street (opposite BurgerKing).

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