Citizens Advice Camden Macmillan Welfare Benefits Service at the Royal Free Hospital


Who are we?

We are trained advisors who can provide income related advice and information to cancer patients of the Royal Free Hospital who are undergoing treatment, as well as their carers.

Additionally we are available for consultation and/or to give talks to hospital staff.

What can we help with?

We advise patients on a range of issues, but the single biggest category of enquiry is welfare benefits. Other areas covered include debt, financial management, employment, charity applications and housing. The service undertakes casework to support patients and to resolve income related issues following a cancer diagnosis. We also advise on return to work benefits as well as debt management with the option of making a referral to an in house specialist Citizens Advice debt team.

Who can we see?

We can see any patient who is being treated for cancer at the Royal Free Hospital or their carer. Patients are referred via health professionals or they can refer themselves.

How can you contact us?

The service operates from the Royal Free Hospital in the Oncology outpatients department and is located next to the Macmillan Cancer Information and Support Centre on the ground floor.

The Citizens Advice team working on the project sees patients by appointment, in our offices or on the wards.

To refer yourself, contact a clinical nurse specialist and ask to be referred, or drop in to the Macmillan Cancer Information and Support Centre.

Funding and outcomes

The Citizens Advice Camden, Macmillan and Royal Free partnership was established in 2009. The advice service is funded by the Royal Free NHS Foundation Trust.

In 2012-13, we achieved a financial outcome for our clients of just under £1.7m.