Our services in Camden are available five days a week by telephone, drop in and appointments. We are also in a number of GP surgeries across Camden and hospitals. If you or your family are patients at the Royal Free Hospital or Great Ormond Street Children’s Hospital you may be able to access our services there.
HOW YOU CAN ACCESS OUR SERVICES
When you visit or telephone us we will need to assess or ‘triage’ your problem before we can direct you towards the best course of action. We may be able to help you immediately and provide advice and information to solve your problem or we may need to make an appointment with one of our advisers for more in-depth help. The appointment may be face to face or over the phone. Alternatively we may need to signpost you to another agency if they would be better able to help you.
You can telephone our Adviceline on 0300 330 1157 Monday to Friday 10am to 4pm.
These calls are charged at local rate (i.e. the same as 0207) even from a mobile.
Please note our telphones can be busy; you may wish to call back at less busy times.
You can drop in without an appointment to our two venues:
- 141a Robert Street NW1 3QT » get directions on Google Maps
- 2 Prince of Wales Road NW5 3LQ » get directions on Google Maps
See our opening hours below.
Our services are for people who either live, work or study full-time in the borough.
If this does not apply to you please use Citizens Advice’s website to find your local Citizens Advice.
Our normal opening hours are:
* Please note that Tuesday 4 pm to 6 pm is reserved for those who cannot attend at other times due to work or childcare commitments.
|Monday||2 Prince of Wales Road, Kentish Town NW5 3LQ||10 am to 1pm|
|Tuesday||141a Robert Street, Regent's Park, NW1 3QT||1 pm to 6 pm *|
|Wednesday||141a Robert Street, Regent's Park, NW1 3QT||10 am to 2 pm|
|Thursday||141a Robert Street, Regent's Park, NW1 3QT||10 am to 12 noon|
|Friday||2 Prince of Wales Road, Kentish Town NW5 3LQ||10 am to 1 pm|
WHAT WE DO
Our trained volunteers and specialist caseworkers can advise on a wide range of issues including
- Welfare benefits
- Debt problems
- Fuel debts and utilities
We may be able to offer you some free legal advice for more general legal problems through our pro bono advice clinics. We are not able to offer detailed advice on immigration or nationality issues.
Other Locations in L.B Camden
We also provide weekly advice sessions at the following GP surgeries, health centres and community centres around the borough. Please contact them directly to make an appointment to see us.
Kentish Town Health Centre (James Wigg Centre) – NW5 2BX
Somers Town Medical Centre – NW1 1HY
Brondesbury Medical Centre – NW6 7JQ
Hunter Street Health Centre – WC1N 1BN
West Hampstead Women’s Centre – NW6 2NP
Gospel Oak Health Centre – NW5 4QF
Adelaide Medical Centre – NW3 3RY
Parliament Hill Surgery – NW5 1TR
Hampstead Group Practice – NW3 2QU
Abbey Medical Practice – NW8 0AG
Queens Crescent Practice – NW5 4EB
The Bloomsbury Surgery – WC1N 1PD
Our advice services are provided by trained and skilled workers. However. if you are unhappy about the advice you have received at Citizens Advice Camden and wish to make a complaint, you can download a complaints leaflet and submit it to us.