Our Services


Our services in Camden are available five days a week by telephone, drop in and appointments. If you or your family are patients at the Royal Free Hospital or Great Ormond Street Children’s Hospital you may be able to access our services there.

HOW YOU CAN ACCESS OUR SERVICES

When you visit or telephone us we will need to assess or ‘triage’ your problem before we can direct you towards the best course of action. We may be able to help you immediately and provide advice and information to solve your problem or we may need to make an appointment with one of our advisers for more in-depth help. The appointment may be face to face or over the phone. Alternatively we may need to signpost you to another agency if they would be better able to help you.

BY TELEPHONE

You can telephone our Adviceline on 0300 330 1157 Monday to Friday 10am to 4pm.

These calls are charged at local rate (i.e. the same as 0207) even from a mobile.

Please note our telphones can be busy; you may wish to call back at less busy times.

IN PERSON

You can drop in without an appointment to our two venues:

See our opening hours below.

Our services are for people who either live, work or study full-time in the borough.

If this does not apply to you please use Citizens Advice’s website to find your local Citizens Advice.

 

Our normal opening hours are:

* Please note that Tuesday 4 pm to 6 pm is reserved for those who cannot attend at other times due to work or childcare commitments.

DayLocationTime
Monday2 Prince of Wales Road, Kentish Town NW5 3LQ10 am to 1pm
Tuesday141a Robert Street, Regent's Park, NW1 3QT1 pm to 6 pm *
Wednesday141a Robert Street, Regent's Park, NW1 3QT10 am to 2 pm
Thursday141a Robert Street, Regent's Park, NW1 3QT10 am to 12 noon
Friday2 Prince of Wales Road, Kentish Town NW5 3LQ10 am to 1 pm

WHAT WE DO

Our trained volunteers and specialist caseworkers can advise on a wide range of issues including

  • Welfare benefits
  • Debt problems
  • Housing
  • Employment
  • Fuel debts and utilities
  • Consumer

We may be able to offer you some free legal advice for more general legal problems through our pro bono advice clinics. We are not able to offer detailed advice on immigration or nationality issues.

 

Useful Information

 PDF icon
What should I bring?

Client Care

Our advice services are provided by trained and skilled workers. However. if you are unhappy about the advice you have received at Citizens Advice Camden and wish to make a complaint, you can download a complaints leaflet and submit it to us.

Citizens Advice Complaints Leaflet