Our services in Camden are available five days a week by telephone, drop in and appointments. If you or your family are patients at the Royal Free Hospital or Great Ormond Street Children’s Hospital you may be able to access our services there.
HOW YOU CAN ACCESS OUR SERVICES
When you visit or telephone us we will need to assess or ‘triage’ your problem before we can direct you towards the best course of action. We may be able to help you immediately and provide advice and information to solve your problem or we may need to make an appointment with one of our advisers for more in-depth help. The appointment may be face to face or over the phone. Alternatively we may need to signpost you to another agency if they would be better able to help you.
You can telephone our Adviceline on 0300 330 1157 Monday to Friday 10am to 4pm.
These calls are charged at local rate (i.e. the same as 0207) even from a mobile.
Please note our telphones can be busy; you may wish to call back at less busy times.
You can drop in without an appointment to our two venues:
- 141a Robert Street NW1 3QT » get directions on Google Maps
- 2 Prince of Wales Road NW5 3LQ » get directions on Google Maps
See our opening hours below.
Our services are for people who either live, work or study full-time in the borough.
If this does not apply to you please use Citizens Advice’s website to find your local Citizens Advice.
Our normal opening hours are:
* Please note that Tuesday 4 pm to 6 pm is reserved for those who cannot attend at other times due to work or childcare commitments.
PLEASE NOTE THE FOLLOWING CHANGES TO OUR REGULAR HOURS, IN DECEMBER:
Monday 10th December – Kentish Town Branch open 10am to 12pm
Monday 24th December – Kentish Town Branch open 10am to 12pm
ALL BRANCHES CLOSED BETWEEN 25th December 2018 and 2nd January 2019
|Monday||2 Prince of Wales Road, Kentish Town NW5 3LQ||10 am to 1pm|
|Tuesday||141a Robert Street, Regent's Park, NW1 3QT||1 pm to 6 pm *|
|Wednesday||141a Robert Street, Regent's Park, NW1 3QT||10 am to 2 pm|
|Thursday||141a Robert Street, Regent's Park, NW1 3QT||10 am to 12 noon|
|Friday||2 Prince of Wales Road, Kentish Town NW5 3LQ||10 am to 1 pm|
WHAT WE DO
Our trained volunteers and specialist caseworkers can advise on a wide range of issues including
- Welfare benefits
- Debt problems
- Fuel debts and utilities
We may be able to offer you some free legal advice for more general legal problems through our pro bono advice clinics. We are not able to offer detailed advice on immigration or nationality issues.
Our advice services are provided by trained and skilled workers. However. if you are unhappy about the advice you have received at Citizens Advice Camden and wish to make a complaint, you can download a complaints leaflet and submit it to us.