Vacancy 2

Universal Support Help to Claim Adviser

Hours We are recruiting 2 advisers working either:

5 days per week and 2.5 days per week or

4 days per week and 3.5 days per week

Please indicate your preference/ degree of flexibility when applying.

Location Citizens Advice Camden service delivery locations
Salary £28,974 – £30,168 FTE depending on experience
Contract type Fixed term until 31 March 2020
Start date As soon as possible

Role Purpose

Our Universal Support: Help to Claim service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

This service is delivered face-to-face and by telephone and webchat to increase accessibility for local people. Training will be given in the use of our telephone and webchat systems.

We are looking for two qualified generalist advisers with strong experience of welfare benefits and universal credit advice, and with good IT skills to support clients in making and completing their new Universal Credit claim. This will include casework when needed to get the claim into payment including challenging incorrect assessments.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

As we would like our new advisers to start helping clients as soon as possible there is no deadline for applications. If you are interested please submit your application to as soon as possible. We will interview suitable candidates at the earliest opportunity and recruitment will be closed when both posts are filled.

You can check whether the roles are still available by emailing


US Help to Claim Adviser JDPS June 2019

Application Form

Application Guidance Notes

Applicant Privacy Notice


All shortlisted candidates will be required to provide documentary evidence of their right to work in the UK at interview, in order to comply with the statutory requirements.

This role is subject to a Baseline Personnel Security Standard check – basic DBS, identity check, and 3 year employment history.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from disabled people and will make reasonable adjustments required for interviews.