Vacancy 3


Citizens Advice Camden

in partnership with

City Bridge Trust


Job title Universal Credit Adviser
Hours 35 hours per week (full-time) incl. 1/2 day on Saturdays. We will consider applications for part-time/jobshare.
Location Citizens Advice Camden service delivery locations including outreach
Salary £28,974 to £30,168 FTE depending on experience
Contract type Permanent
Start date As soon as possible

Citizens Advice Camden is the leading provider of voluntary sector advice services in Camden and the largest Citizens Advice in London. We help approximately 8,500 people each year with free, confidential and impartial advice on a wide range of issues.

We are looking for an experienced generalist adviser to work on our new Camden Universal Credit Support Project. We have secured three years’ funding from the City Bridge Trust to meet the additional demand from local people for help in managing their Universal Credit claims. This will include in-depth casework and challenging incorrect decisions on entitlement. This will complement our Universal Credit Help to Claim service which supports people in making their Universal Credit claims.

Camden Universal Credit Support Project will be delivered face-to-face at outreach locations to increase accessibility for people who may not otherwise use our services. To meet the needs of working people claiming Universal Credit this will include delivering a half day advice clinic on Saturdays (frequency to be decided.)

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Completed applications should be submitted to by the closing date.


Closing date: 10.00am on Tuesday, 7 May 2019

Interview date: Tuesday, 14 May 2019


Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.


Universal Credit Adviser Job Description and Person Specification

Application Form

Application Guidance Notes

Applicant Privacy Notice