Function: To provide advice to members of the public over the telephone, in person and via email, text or webchat. Our advice covers a wide range of areas, including welfare benefits, money advice, housing and consumer. In addition to providing advice and on-going casework for clients, Trainee Advisers also keep accurate records and contribute to our Research and Campaigns efforts.
Do you have the following attributes?
- Good level of written and spoken English
- Basic numeracy
- Accuracy in recording
- Familiarity with IT packages such as Microsoft Word, Internet Explorer and Outlook
- Ability to work accurately
- Ability to work as part of a team
- Willingness to take instruction and act on constructive feedback
Impartiality Whatever their views, Trainee Advisers will be expected to work with all kinds of clients and on any kind of problem they have. They must be prepared to examine their own views and feelings to make sure that they are able to give an equally good service to everyone.
Equal Opportunities All Trainee Advisers are expected to carry out the CAB’s policy of equal opportunities. This means an active opposition to all forms of discrimination, and to make sure that the service is equally available to all people.
Confidentiality Everything seen and heard in the bureau has to be private and every volunteer has to sign an agreement to observe strict rules of confidentiality before beginning work in the bureau.
A commitment to learning A willingness to learn and develop is central to being an effective Adviser.
Hours of work: A minimum availability of two days per week (Monday to Friday) for 18 months is required.
Support and supervision: Day to day support will be provided by the Training Coordinator and Advice Session Supervisors at each of our sites. There will be additional support from the General Help Manager at other times.
Expenses: Reasonable travel expenses will be reimbursed. If sessions of more than five hours are worked in one day then a contribution of £3.00 can be claimed towards the cost of a meal on production of receipts.
Are you interested in applying to be a Trainee Adviser?
If you are interested in volunteering as a Trainee Adviser, please email us at firstname.lastname@example.org. We will then send you an information pack which explains the recruitment and training processes in more detail. If you are still interested in volunteering, we will invite you to a Volunteer Recruitment Session where you can learn more about Camden CAB Service and the training we provide. At the end of the session, we will answer any questions you may have and can provide application forms to those would like to apply.