Help to claim Universal Credit – Volunteer Role

Help to claim Universal Credit – a new volunteer opportunity for the digital age.

Citizens Advice Camden provides high quality advice to those who live, work or study in the Borough of Camden.

This new role is aimed at offering 1:1 support to clients who are unable or struggling to cope with online challenges including forms and applications

What will you do:

  • Prepare clients to go online
  • Build their confidence to use the internet and reduce fear of IT and technology
  • Help set up online accounts and offer online security awareness
  • Assist with completing and submitting online forms, such as for Universal Credit
  • Refer clients to a Citizens Advice adviser, or another organisation for help with a range of other issues
  • Write a summary of the clients’ problems and what action you’ve take


  • Computer literate
  • Confident using email, internet and Microsoft Office (or similar packages)
  • Competent at setting up accounts (email) and attaching/uploading documents
  • Able to input data and information accurately
  • Patient and with a good manner to support vulnerable clients
  • Be open minded and non-judgmental
  • Enjoy helping people
  • be friendly and approachable
  • respect views, values and cultures that are different to your own
  • have good listening skills


  • Two weeks training of 1 day per week
  • Self-study through Learning and Assessment Records and online e-learning
  • Regular volunteering of one day per week

What’s in it for you:

  • It’s an opportunity to learn new skills and to develop existing ones
  • learn in-depth about Universal Credit application process, build on valuable skills such as communication, digital support skills, and increase your employability
  • A range of wider advice training is available
  • You meet and volunteer alongside a variety of people in a supportive environment
  • You make a real difference in your community, improve peoples’ lives and influence the development of national and local policies and services

For more information, or to apply, email

Download the Person specification HERE

Download the Application Form HERE