The Housebound Service was set up in 1992 in recognition that older frail people and those with chronic health problems and their carers did not, or could not, use our general services based in Bureaux. Our experience over the past 12 years has confirmed how essential the service is as many of those we have seen have had little or no previous access to advice.
We are independent and impartial and all advice given is free and strictly confidential. As well as offering advice and undertaking casework, we are able to act as advocates for our clients, many of whom have suffered through lack of knowledge of their rights and from inequities in service provision.
The Service offers a Range of Advice on:
- Welfare Rights/Benefits
- Housing
- Social Services
- Health Services
- Accessible Transport
- Debt problems
If we are unable to help the client ourselves we will try to refer them to someone who can.
What do our Clients think of the Service?
“The service was brilliant and very caring”
“If everyone did such a wonderful job it would be a great world to live in”
“Excellent is not enough to express my gratitude for the service”
“The advice worker has been a tremendous help and support. Deals with issues very promptly and has a wonderful attitude that puts you at your ease”
“Thank you and please keep helping people more”
“Your service is the best”
“I am very grateful for the advice and help given in such a sympathetic way”
“I was impressed by the level of courtesy and professionalism displayed at all times”
We can help with telephone advice or can arrange an appointment to see the client in their own home.
The Housebound Service telephone Adviceline is available on Tuesdays between 2pm & 4pm and Thursdays between 10am & 12 noon - at other times you may leave a message and an adviser will return your call
020 7428 1616 (24 hr answerphone)
Agencies may complete this form for client referrals
