Other Volunteering Opportunities

We are currently seeking:-

Volunteer Advice Support Workers

Function: To support advisers in the day to day running of the bureau. For example:

• Manage the waiting area (posters, leaflets etc)
• Welcome clients and visitors, explain what services the bureau can offer
• Enter client details into a database
• Assist clients to access publicly available information (self help) where appropriate
• Assist advisers in providing clients with printed information/access to websites or help lines (assisted information)
• Answer the administration telephones
• Provide general administration as required

During the course of the day you may be asked to undertake these tasks according to your experience and particular interests:

• Photocopying, filing, finding files
• Keeping leaflet displays well-stocked and up-to-date, ordering leaflets
• Word processing, standard letters, sending faxes & emails
• Updating information resources by amending files/reference books
• Ordering stationery and office supplies ensuring the office is fully equipped

Do you have the following attributes?

Skills
Ability to work accurately, work as part of a team, take instruction.

Impartiality
Whatever their views, Advice Support Workers will be expected to work with all kinds of clients and on any kind of problem they have. They must  be prepared to examine their own views and feelings to make sure that they are able to give an equally good service to everyone.

Equal Opportunities
All Advice Support Workers are expected to carry out the CAB’s policy of equal opportunities. This means an active opposition to all forms of discrimination, and to make sure that the service is equally available to all people.

Confidentiality
Everything seen and heard in the bureau has to be private and every volunteer has to sign an agreement to observe a strict rule of confidentiality before beginning work in the bureau.

A commitment to learning
A willingness to learn and develop is central to being an effective Advice Support Worker.

Additional information

Hours of work:  by arrangement. A minimum availability of one day per week or equivalent (ie. 7 hours per week) for 3 months would be required.

Support and supervision:  Day to day support will be provided by the Admin Worker. There will be additional support from the Volunteer Development Manager or the Bureau Manager at other times.

Expenses: Travel expenses will be reimbursed. If sessions of more than five hours are worked in one day then a contribution of £3.00 can be claimed towards the cost of a meal on production of receipts..

Are you interested in applying?

If you would like to apply to volunteer as an Advice Support Worker please download the application form below, complete and return it either by post or email and we will be in contact with you in due course.

application form for volunteer advice support worker