Vacancy 4

Citizens Advice Camden

in partnership with


Job title Community Outreach Adviser
Hours 35 hours per week full-time including some Saturdays
Location All Citizens Advice Camden delivery locations
Salary £31,292 to £32,580 per annum depending on experience
Start date As soon as possible

Citizens Advice Camden is the leading provider of voluntary sector advice services in Camden and one of the largest Citizens Advice in London. We help approximately 9,400 people each year with free, confidential and impartial advice on a wide range of issues.

We are looking for an experienced generalist adviser to work on our new Community Outreach Project. We have secured funding from the HS2 Camden Fund to deliver face-to-face outreach advice clinics and community development and partnership building in those areas of Camden impacted by the HS2 redevelopment work.

By going out to community locations we will increase accessibility for people who may not otherwise use our services. To meet the needs of working people this will include delivering a half day advice clinic on Saturdays (frequency to be decided.)

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. You will also have experience of building positive relationships with partner agencies and groups.


If you have these skills and experience we would like to hear from you.

  • recent post training experience of generalist advice work, specially welfare benefits and Universal Credit;
  • the ability to meet the Money Advice Service Individual Standard;
  • a proven ability to deliver advice, information and casework through a range of channels;
  • the ability to work independently in outreach settings and as part of a team;
  • strong interpersonal and communication skills.


Completed applications should be submitted to

Closing deadline: 10.00am Monday 15 July

Interview date: Wednesday 31 July


All shortlisted candidates will be required to provide documentary evidence of their right to work in the UK at interview, in order to comply with the statutory requirements.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from disabled people and will make reasonable adjustments required for interviews.

Community Outreach Project Adviser JDPS

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