Adviser

Hours: 28 hours per week / 0.8FTE (4 days a week or could be 2 x 14 hours)
Location: Royal Free Hospital, London NW3 2QG
Starting Salary: £27,203.90 per annum (£34,004.88 per annum FTE) to £28,324.94 per annum (£35,406.18 FTE per annum) depending on experience
Contract Type: Permanent, subject to funding
Start Date: As soon as possible

 

About Citizens Advice Camden

Citizens Advice Camden part of the national Citizens Advice network, is a thriving local advice charity that provides information, advice and casework support to 10,000 individuals and families per year

Role Purpose

To provide a high quality welfare benefits advice service to people affected by cancer with the aim of maximizing their income and advising on a range of related social welfare issues.   

To work closely with the staff of the Citizens Advice Camden Macmillan Welfare Advice Service to maintain and further develop a quality provision ensuring that Citizens Advice standards are met. 

To work effectively with Macmillan Cancer Support, The Royal Free London NHS Foundation Trust, Macmillan Information Centre and other relevant agencies, to ensure that people living with cancer who have been referred to the service are appropriately supported. 

This role will primarily be based at the Citizens Advice Camden Welfare Advice Service at the Royal Free Hospital; some work may be undertaken at other sites. The Citizen Advice Camden office is based within the hospital’s Oncology department.  

Key elements/Tasks 

You will be expected to work in a busy and often demanding hospital environment. This role will require you to work with a large number of clients, many of whom will present with multiple and complex advice needs because of their condition. This can be an emotionally challenging and sometimes distressing working environment, and you will need to demonstrate emotional resilience and an awareness of how to support herself/himself and to seek support from others in dealing with this. 

You will need to be sensitive to the demands of working daily with healthcare professionals and other non-Citizens Advice Camden stakeholders and to work effectively as an ambassador for Citizens Advice Camden. A large part of the role, in addition to advising clients, involves building and maintaining strong relationships. 

To apply complete our application form and online application process at Adviser.

Closing deadline for applications is: 9.00am on Monday, 19 January 2026

CVs are not accepted. 

Interview date:  tbc

 

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.