Our Impact
29 May 2026 - Citizens Advice responds to Royal Mail's end of year figures showing it missed its delivery targets28 May 2026 - Citizens Advice responds to the Milburn interim report27 May 2026 - Citizens Advice responds to Ofgem's price cap announcement22 May 2026 - Citizens Advice responds to the Business and Trade Committee’s report on the regulation of postal services21 May 2026 - Citizens Advice responds to new cost of living measures announced by Chancellor Rachel Reeves
In 2023/2024 we have:
- Supported 10,912 individuals and families
- Advised on 66,620 different issues, mainly on benefits including Universal Credit, housing, debt and money issues including utility bills
For every £1 invested in our services in 2023/2024 we provided:
£1.81 in savings to government and public services
£2.10 last year
£18.96 in wider social and economic benefits
£23.33 last year
£15.86 in financial value to the people we help
£16.99 last year
And we have put over £9.2 million in financial outcomes into the pockets of those who need it the most
£9.4 million last year
What people say about us
