Our Impact
31 July 2026 - Hundreds of thousands on heat networks could be at risk of losing home over hidden heating debts, warns Citizens Advice21 July 2026 - Citizens Advice responds to VAT being cut from household electricity bills20 July 2026 - Citizens Advice responds to the Prime Minister's first speech9 July 2026 - Citizens Advice responds to the interim report of the Timms Review of Personal Independence Payment (PIP)7 July 2026 - Home repair problems hit one in four homeowners
In 2023/2024 we have:
- Supported 10,912 individuals and families
- Advised on 66,620 different issues, mainly on benefits including Universal Credit, housing, debt and money issues including utility bills
For every £1 invested in our services in 2023/2024 we provided:
£1.81 in savings to government and public services
£2.10 last year
£18.96 in wider social and economic benefits
£23.33 last year
£15.86 in financial value to the people we help
£16.99 last year
And we have put over £9.2 million in financial outcomes into the pockets of those who need it the most
£9.4 million last year
What people say about us
