Our Aims & Principles
29 September 2026 - Citizens Advice responds to Prime Minister's announcement on the water industry24 September 2026 - Energy suppliers must double down on customer service ahead of challenging winter, says Citizens Advice27 August 2026 - Citizens Advice responds to the government's latest smart meter statistics26 August 2026 - Citizens Advice responds to the latest Ofgem price cap26 August 2026 - More than a third of Brits worried about affording energy bills this winter, warns Citizens Advice
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
