Our Aims & Principles
16 October 2026 - Citizens Advice responds to Ofgem announcement on Market Stabilisation Charge16 October 2026 - Citizens Advice responds to Ofcom’s Interim Review on the Universal Service Obligation14 October 2026 - The “squeezed middle” left exposed to £3.7bn leaky homes penalty if Chancellor cuts support, warns Citizens Advice12 October 2026 - Citizens Advice says roofing scams are leaving people thousands of pounds out of pocket29 September 2026 - Citizens Advice responds to the Prime Minister's announcement on the water industry
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
