Our Aims & Principles
21 August 2026 - Six things to know before plug-in solar panels hit UK shelves21 August 2026 - Citizens Advice responds to Royal Mail's latest Quality of Service results - August 202610 August 2026 - Citizens Advice responds to the government's plans to end rip-off discounts and subscription traps6 August 2026 - Nearly half of Brits feel they lack basic control to stop homes overheating, says Citizens Advice31 July 2026 - Hundreds of thousands on heat networks could be at risk of losing home over hidden heating debts, warns Citizens Advice
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
