Advice Supervisor
Hours: 35 hours per week (full-time).
Location: Our office in NW1 and remote
Starting Salary: £31,296 to £32,586 FTE per annum, depending on experience
Contract Type: Permanent
Start Date: As soon as possible
About Citizens Advice Camden
Citizens Advice Camden is a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Role
The Advice Supervisor will be a key member of our Community Advice team who supervises and contributes to the delivery of our core service. You will help ensure we provide a quality advice service to Camden residents across face-to-face, telephone, video channels and other digital developments and ensure the targets, outputs and outcomes of all the generalist advice contracts and/or grant agreements are met.
Ideally, you will already be an experienced Advice Supervisor. However, we will consider this role as a development opportunity if you are already a qualified Generalist Adviser wanting to progress your career. You will need to have at least two years post qualification experience in delivering high quality generalist advice and casework and be able to demonstrate the potential to support others with varying levels of experience to do the same.
To apply complete our application form and online application process at Advice Supervisor.
Closing deadline for applications is: 9.00am on Monday, 7 November
CVs are not accepted.
Interview date: Wednesday 9 or Thursday 10 November 2022
Interviews will be held on Zoom.
All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.