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Crisis Prevention Adviser

Hours: 17.5 hours per week (0.5FTE); more hours may be available 
Location: Camden, London
Starting Salary: £29,712 to £30,936 FTE per annum, depending on experience
Contract Type: Fixed term until October 2023
Start Date: Immediately


About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About the Role

The Crisis Prevention Project is a new partnership between the GLA, London Citizens Advice network, and the London Legal Support Trust (LLST), in response to the cost of living crisis. This project works in partnership with the community sector to support Londoners who are facing hardship and crisis, and to build capacity through development of Advice First Aid and community partnerships. New crisis prevention adviser roles in the London Citizens Advice network will work closely with Faith and Community groups, including with outreach delivery of face-to-face information advice and support, identifying needs and referring to a specialist advice response where needed.

Role purpose/objectives

    1. To provide a high-quality information, signposting, and advice service to clients who are referred by community and voluntary sector partners. 
    2. Contribute to the capacity building of community partners, working with others in the London Citizens Advice network on the delivery the Crisis Prevention Project and Advice First Aid.
    3. To contribute to monitoring project progress, identifying issues and action that can contribute to policy and campaigns work and awareness raising.


To apply complete our application form and online application process at Crisis Prevention Adviser.

Closing date for applications and interview date: 

We will review applications as they come in and will seek to interview suitable candidates and make an appointment at the earliest opportunity. Please provide information about your availability for interview during the application process. Email if you wish to check whether the role is still vacant.

Interviews will be held on Zoom.

Job Description and Person Specification

All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

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