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Generalist/Senior Adviser

Hours: 35 hours per week (1.0FTE)
Location: Camden, London
Starting Salary: £29,712 to £33,408 FTE per annum, depending on experience
Contract Type: Fixed term for 12 months with possibility of extension
Start Date: Immediately


About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About the Role

Our Advice North Camden project is funded by The Hampstead Wells and Campden Trust, who are a local charity keen to support the provision of high-quality advice services to people living within the Trust’s area of benefit, see

The purpose of the role is to provide high-quality generalist advice and casework for those living within the Trust’s area of benefit, to help address the impacts of the cost-of-living crisis.  Advice areas will range between welfare benefits, housing, employment, consumer and more.

This is a full-time position for an experienced generalist adviser who has an excellent knowledge or all areas of advice. Project targets are set taking account of the complex nature the casework and the advice needs of our clients. The project will be delivered through a mix of remote working and face-to-face sessions at outreach locations in the Trust’s area of benefit, to increase accessibility for people who may not otherwise use our services. The project adviser will be working a blended outreach-based/ remote model.

The role is offered at the Senior Adviser grade. However, we would consider appointing a qualified, but less experienced generalist adviser at Adviser grade to develop in the role. As Senior Adviser you would be expected to self-supervise, liaise with advice partners, set-up outreach services, and deliver initial reporting on the service.


To apply complete our application form and online application process at Generalist/Senior Adviser.

Closing date for applications: 9.00am Monday 9 January 2023

Interview date: Wednesday 11 or Thursday 12 January

Interviews will be held on Zoom.


All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

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