Adviceline 0800 028 3146 Monday to Friday 10am to 4pm

Help to Claim Adviser

Hours: 35 hours per week (full-time). 
Location: Hybrid – remote and office working
Starting Salary: £29,712 to £30,936 FTE per annum, depending on experience
Contract Type: Permanent (subject to funding)
Start Date: As soon as possible


About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About Help to Claim

Our Help to Claim service assists people in making their Universal Credit claims from advising if Universal Credit is the right benefit for them up to ensuring they receive their first correct payment. Citizens Advice Camden has delivered the Help to Claim service since it launched three years ago and is now funded to deliver year four. From 1st April 2022, Help to Claim will be delivered by telephone and webchat as part of the national service with video calling expected to be included during the year. 

About the Role

We are looking for an adviser with recent experience of delivering Universal Credit advice and a good working knowledge of the claiming process. You should also be able to appropriately refer clients with advice needs that are out of scope of Help to Claim to other services. As a Help to Claim Adviser you will contribute towards delivering the service across all channels on a rota basis

We are located in central London and our Help to Claim team will be working a hybrid office-based/ remote model. 

To apply complete our application form and online application process at Help to Claim Adviser.


Closing deadline for applications is: 9.00am on Monday 4 July

CVs are not accepted.

Interview date: Wednesday 6 or Thursday 7 July

Interviews will be held on Zoom.


All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

A satisfactory basic DBS is required for this role.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

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