Adviceline 0800 028 3146 Monday to Friday 10am to 4pm

Telephone Assessor & Digital Navigator

Kickstart vacancies

Following a grant from the government funded Kickstart scheme, Citizens Advice Camden are looking to recruit up to 3 trainees aged 16 – 24 years of age who are currently out of work claiming Universal Credit and are at risk of long-term unemployment.

The Kickstart scheme offers six-month work placements, working 25 hours per week, receiving at least National Minimum Wage. Your time will be spent in supervised working from home with in-work training to gain valuable experience and develop transferable skills.

Applications should be made on our application form available below.

Completed applications should be e-mailed to us at by 15th March at the latest. CVs are not accepted. We are only able to consider applicants who have been referred by the DWP for this Kickstart role. We expect to interview and appoint suitable candidates earlier than the 15th March deadline and may close recruitment before then.


Job Title Telephone Assessor & Digital Navigator
Hours 25 hours a week, start time 9:30am

3 – 7hr days plus 1 – 4hr day per week

Days to be confirmed at interview

Pay Rate £14,191.80 per annum (equivalent to LLW – £10.85 p/hr)
Start Date Preferred start date – as soon as possible
Contract Type Fixed term for 6 months from start date

Citizens Advice Camden is the leading provider of voluntary sector advice services in Camden and the largest Citizens Advice in London. We help approximately 10,000 people each year with free, confidential and impartial advice on a wide range of issues.
During your time with us, the Kickstart participants will gain invaluable experience of working in a customer facing role and gaining transferable skills such as telephone etiquette, customer service skills, communication, inter-personal and problem solving skills.

As Telephone Assessor & Digital Navigators you answer calls to Adviceline, the main route into our Citizens Advice Camden services, establish what the client’s issue is, ensure that all relevant information is collected, provide information and advice where possible and identify the best next step. You will refer clients (both internally and externally) to suit the clients’ advice needs or signposting them to external organisations and show clients how to navigate the Citizens Advice’s public site and other trusted websites to find relevant information.

While with us you will receive an individually tailored training programme which will equip you with the knowledge and skills needed for the role as telephone assessors & digital navigators and will provide you with transferable skills to help you move into long-term employment. We will support you to take part in external training opportunities which will help them build your skills.

To be successful in this role you will have:-

  • a passion for helping people and delivering a great telephone service;
  • excellent listening and communication skills;
  • the ability to explain information clearly;
  • competent IT skills, especially the ability to use databases and navigate websites;
  • good time management skills.

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