Adviceline 0800 028 3146 Monday to Friday 10am to 4pm

Generalist Adviser

Hours: 35 hours per week (full-time).

Start Date:1 April 2023

Contract Type: Fixed term for 12 months

Work Location:Hybrid – home, office (141a Robert Street), and outreach locations

About Citizens Advice Camden
We are a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives. 

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

About the Role

This new full-time role is funded by The Hampstead Wells and Campden Trust (HWCT), a local charity keen to support the provision of high-quality advice and casework services to people living within the Trust’s area of benefit, see HWCT has funded our Debt Advice North Camden (DANC) specialist debt service since 2018 and are now also funding this new role to provide additional capacity to support residents during the cost of living crisis.. Advice will be delivered on a hybrid model which will include delivery in outreach and community locations. Advice areas will range between welfare benefits, housing, employment, consumer and more.

We are excited to offer this as a paid trainee adviser role which is funded for one year. The ideal candidate will already have experience of delivering Adviceline or similar services and be looking for an opportunity to train as a Generalist Adviser. You will follow an accelerated training programme to develop the adviser skills and experience needed to provide holistic generalist advice. You will be supported to provide the high quality advice needed to meet auditing and funder requirements whilst delivering to funder targets. Although this is a trainee role, applicants will be expected to demonstrate that they meet the requirements of the role as set out in the person specification.  

To apply for this role go to our jobs board at Trainee Generalist Adviser


CVs are not accepted.

Closing date for applications: 9.00am Monday 27 March 2023

Interview date: 29 or 30 March

Interviews will be held on Zoom.

Application Pack

Job Description and Person Specification

Application Guidance Notes

Applicant Privacy Notice 2022

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

The successful candidates will be required to provide documentary evidence of their right to work in the UK.

Contact:​ for any queries.  

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