Adviceline 0800 028 3146 Monday to Friday 10am to 4pm

Universal Credit Support Adviser

Hours: 35 hours per week (full-time)
Location: Hybrid – remote, outreach and office working
Starting Salary: £29,712 to £30,936 FTE per annum depending on experience
Contract Type: Permanent (subject to funding)
Start Date: As soon as possible


About Citizens Advice Camden

Citizens Advice Camden is the leading provider of voluntary sector advice services in Camden, with over 80 years’ experience of delivering free, confidential and impartial information, advice, and casework to those most in need.

About the Camden Universal Credit Support Project

The project helps to meet the additional demand from local people who need help in managing their Universal Credit claims and complements our Universal Credit Help to Claim service which supports people in making their Universal Credit claims.

About the Role

We are looking for an adviser with excellent technical knowledge of Universal Credit. You will also need a good working knowledge of all other areas of advice. As well as advice you will provide in-depth casework and challenges to incorrect decisions on entitlement.

The Camden Universal Credit Support Project is delivered through a mix of remote working and face-to-face sessions at outreach locations in Camden to increase accessibility for people who may not otherwise use our services. The Universal Credit adviser will be working a hybrid outreach-based/ remote model.


To apply complete our application form and online application process at Universal Credit Support Adviser.


Closing deadline for applications is extended until: 9.00am on Monday, 13 June

CVs are not accepted.

Interview date: week commencing 20 June

Interviews will be held on Zoom.


All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

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