News and Events


From 1 September we have a new phone number for you to contact us on for advice.

Our new Adviceline number is 0300 330 1157. Open Monday to Friday 10am to 4 pm.

This number is for Camden Residents or those who work or study full-time in the borough of Camden.

This number is the same rate as 0207 even from a mobile.

Holborn CAB has moved

Our Citizens Advice service in Holborn Library has now moved to 141a Robert Street, NW1 3QT.

We no longer offer advice at the library.

Please call our adviceline on 0300 330 1157 Monday to Friday 10am to 4pm or visit us at our 2 locations.

Citizens Advice Camden Opening Hours

Royal visit to Citizens Advice service at GOSH


Her Royal Highness The Princess Royal visited the Citizens Advice Camden service at Great Ormond Street Hospital (GOSH) to see how it provides vital support to families while their children are in the hospital’s care.

When a child becomes very ill parents often stop or reduce work at a time when there are increased costs such as hospital travel and unexpected child care. Such drops of income can mean that debts that were manageable become unsustainable, and families can struggle for even basic needs like food and heating. In addition, homes can become unsuitable due to disability adaptation needs. This can all come at a time of extreme stress, which can leave families unable to deal with what might usually be every day matters.

Great Ormond Street Hospital is fortunate to have a free independent advice service on site to help families with legal and financial advice in these trying circumstances, delivered by Citizens Advice Camden since 2008 in partnership with GOSH. The service is funded by Great Ormond Street Hospital Children’s Charity.

During the visit The Princess Royal was given a tour of the Citizens Advice office at the hospital and met families who have received support from the service, including 13-year-old patient Bisma and her mother Tahira. Tahira received advice following her daughter’s admission for long-term renal problems.

Peter Steer, Chief Executive of GOSH, said: “We were delighted to welcome The Princess Royal to the hospital to see first-hand how the Citizens Advice service at GOSH plays a critical role in ensuring families receive the advice they need.”

Neal Donnelly, Director, Great Ormond Street Hospital Children’s Charity, said: “Without the generosity of our supporters we would not be able to fund vital services such as Citizens Advice. We’re so grateful to our supporters who enable the charity to fund vital projects such as this that ensure the hospital is a place where the child and their whole family are cared for, from financial advice and spiritual counselling, to the provision of accommodation for parents.”

Liz Barclay, Chair of Citizens Advice Camden, said: “I would like to thank The Princess Royal for helping us celebrate Citizens Advice Camden Great Ormond Street in our work supporting families at GOSH at times of extreme stress”.

HRH The Princess Royal visits the Citizens Advice Bureau at Great Ormond Street Hospital.HRH The Princess Royal visits the Citizens Advice Bureau at Great Ormond Street Hospital.

Making the Poor Pay

We have submitted evidence on the impact of Camden's local council tax reduction scheme to the House of Commons Work and Pensions Committee inquiry on the local welfare safety net. The evidence is published in our report Making the Poor Pay  which can be found in Our Campaigns.