Adviceline 0800 028 3146 Monday to Friday 10am to 4pm

Service update

Our service is changing

From Monday 9th September there will be no walk-in service.

For help and advice

Telephone Adviceline
Call 0300 330 1157*
Monday to Friday 10am to 4pm

*Calls to this number cost the same as calling local landline numbers

Universal Credit – Help with new claims
Call 0800 144 8 444
Monday to Friday 8am to 6pm

Online Advice
Find Online Information on the website

Our new service will offer

  • More calls answered every day. Save time without having to come to our office.
  • If we are unable to help you on the telephone, we will book an appointment at our office at 141a Robert Street, NW1 3QT or one of our outreach locations. We no longer have walk-in sessions.
  • You can complete our online enquiry form and we will contact you.

Download the leaflet

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