Our Impact
27 August 2026 - Citizens Advice responds to the government's latest smart meter statistics26 August 2026 - More than a third of Brits worried about affording energy bills this winter, warns Citizens Advice26 August 2026 - Citizens Advice responds to the latest Ofgem price cap21 August 2026 - Six things to know before plug-in solar panels hit UK shelves21 August 2026 - Citizens Advice responds to Royal Mail's latest Quality of Service results - August 2026
In 2023/2024 we have:
- Supported 10,912 individuals and families
- Advised on 66,620 different issues, mainly on benefits including Universal Credit, housing, debt and money issues including utility bills
For every £1 invested in our services in 2023/2024 we provided:
£1.81 in savings to government and public services
£2.10 last year
£18.96 in wider social and economic benefits
£23.33 last year
£15.86 in financial value to the people we help
£16.99 last year
And we have put over £9.2 million in financial outcomes into the pockets of those who need it the most
£9.4 million last year
What people say about us
