Our Impact
15 October 2025 - Citizens Advice responds to Ofcom's announcement of Royal Mail fine for missed delivery targets9 October 2025 - Citizens Advice responds to the Competition Markets Authority's decision to allow water companies' appeal to increase prices9 October 2025 - Citizens Advice appoints Steve Hughes as new Executive Director of Client and Member Services25 September 2025 - Mobile and broadband companies not being upfront about better renewal deals that could save consumers £325 a year24 September 2025 - Citizens Advice responds to Ofgem's announcement on lower standing charge tariffs
In 2023/2024 we have:
- Supported 10,912 individuals and families
- Advised on 66,620 different issues, mainly on benefits including Universal Credit, housing, debt and money issues including utility bills
For every £1 invested in our services in 2023/2024 we provided:
£1.81 in savings to government and public services
£2.10 last year
£18.96 in wider social and economic benefits
£23.33 last year
£15.86 in financial value to the people we help
£16.99 last year
And we have put over £9.2 million in financial outcomes into the pockets of those who need it the most
£9.4 million last year
What people say about us
