Our Impact
27 August 2025 - Citizens Advice responds to announced 2% rise of the energy price cap22 August 2025 - Citizens Advice responds to Royal Mail's Q1 quality of service results for 2025-2611 August 2025 - Shoddy tradeswork is sparking more than 700 complaints a week says Citizens Advice, as it issues top tips for consumers28 July 2025 - Don’t get caught out this festival season - Citizens Advice shares top tips to event-goers this summer18 July 2025 - Citizens Advice's response to the FCA's announcement on Buy Now Pay Later
In 2023/2024 we have:
- Supported 10,912 individuals and families
- Advised on 66,620 different issues, mainly on benefits including Universal Credit, housing, debt and money issues including utility bills
For every £1 invested in our services in 2023/2024 we provided:
£1.81 in savings to government and public services
£2.10 last year
£18.96 in wider social and economic benefits
£23.33 last year
£15.86 in financial value to the people we help
£16.99 last year
And we have put over £9.2 million in financial outcomes into the pockets of those who need it the most
£9.4 million last year
What people say about us
