Our Aims & Principles
11 February 2026 - Citizens Advice responds to stronger protections announced by the FCA on Buy Now Pay Later30 January 2026 - Citizens Advice responds to Ofgem's new smart meter rules29 January 2026 - Citizens Advice responds to the announcement water bills will rise by 5.4% from April28 January 2026 - 16 million people hit by Christmas post delays, says Citizens Advice - as service failures worsen27 January 2026 - Citizens Advice responds to heat networks regulation
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
