Our Aims & Principles
9 October 2025 - Citizens Advice appoints Steve Hughes as new Executive Director of Client and Member Services9 October 2025 - Citizens Advice responds to the Competition Markets Authority's decision to allow water companies' appeal to increase prices25 September 2025 - Mobile and broadband companies not being upfront about better renewal deals that could save consumers £325 a year24 September 2025 - Citizens Advice responds to Ofgem announcement on lower standing charge tariffs15 September 2025 - Two in five renters forced to ration gas and electricity to afford energy bills, Citizens Advice warns
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
