Our Aims & Principles
27 October 2025 - Citizens Advice responds to the Renters' Rights Bill becoming law21 October 2025 - Four million people in the red and half a million more ‘on the cusp of crisis’ warns Citizens Advice20 October 2025 - Millions stung by scams with online shopping the top trap, says Citizens Advice15 October 2025 - Citizens Advice responds to Ofcom's announcement of Royal Mail fine for missed delivery targets9 October 2025 - Citizens Advice appoints Steve Hughes as new Executive Director of Client and Member Services
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
