Our Aims & Principles
31 March 2026 - Citizens Advice responds to energy debt figures from Ofgem26 March 2026 - Citizens Advice gives crisis support every 30 seconds as bill rises loom17 March 2026 - Fourteen million households served by suppliers with below average customer service, warns Citizens Advice6 March 2026 - Citizens Advice responds to the WaterSure reform announcement6 March 2026 - Citizens Advice responds to Royal Mail increasing stamp prices from April
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
