Our Aims & Principles
27 August 2025 - Citizens Advice responds to announced 2% rise of the energy price cap22 August 2025 - Citizens Advice responds to Royal Mail's Q1 quality of service results for 2025-2611 August 2025 - Shoddy tradeswork is sparking more than 700 complaints a week says Citizens Advice, as it issues top tips for consumers28 July 2025 - Don’t get caught out this festival season - Citizens Advice shares top tips to event-goers this summer18 July 2025 - Citizens Advice's response to the FCA's announcement on Buy Now Pay Later
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
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