Our Aims & Principles
18 December 2025 - Citizens Advice issues warning over counterfeit Christmas gifts - how to get your money back explained18 December 2025 - Citizens Advice responds to the Employment Rights Bill becoming law4 December 2025 - Citizens Advice responds Ofgem's latest announcement on energy network charges1 December 2025 - Citizens Advice reveals how to save struggling households £950 a year through reformed bill support26 November 2025 - Citizens Advice responds to the Autumn Budget
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
