Our Aims & Principles
25 September 2025 - Mobile and broadband companies not being upfront about better renewal deals that could save consumers £325 a year24 September 2025 - Citizens Advice responds to Ofgem announcement on lower standing charge tariffs15 September 2025 - Two in five renters forced to ration gas and electricity to afford energy bills, Citizens Advice warns12 September 2025 - One in five struggled to pay water bill in last year27 August 2025 - Citizens Advice responds to announced 2% rise of the energy price cap
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
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