Our Aims & Principles
6 March 2026 - Citizens Advice responds to Royal Mail increasing stamp prices from April6 March 2026 - Citizens Advice responds to the WaterSure reform announcement26 February 2026 - Citizens Advice reacts to Ofcom’s Pricing trends for communications services in the UK report25 February 2026 - Citizens Advice responds to Ofgem's latest price cap announcement23 February 2026 - Citizens Advice helps someone with a fashion purchase woe every seven minutes
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
