Our Aims & Principles
26 November 2025 - Citizens Advice responds to the Autumn Budget21 November 2025 - Citizens Advice responds to latest Ofgem price cap announcement19 November 2025 - Parcel problems reach record as 15 million people are let down on the doorstep14 November 2025 - Citizens Advice responds to Royal Mail's Q2 quality of service results for 2025-265 November 2025 - Citizens Advice responds to Ofgem's announcement about the closure of Tomato Energy
- Free, independent and impartial
- Promoting self-help and independence
- Collaborative and coordinated with our partners
- Encouraging early intervention and preventative work
- Giving timely, accurate quality advice and information
- We value diversity, promote equality and challenge discrimination
- Working to improve the policies and practices that affect people’s lives
What people are saying
