Our Impact
27 October 2025 - Citizens Advice responds to the Renters' Rights Bill becoming law21 October 2025 - Four million people in the red and half a million more ‘on the cusp of crisis’ warns Citizens Advice20 October 2025 - Millions stung by scams with online shopping the top trap, says Citizens Advice15 October 2025 - Citizens Advice responds to Ofcom's announcement of Royal Mail fine for missed delivery targets9 October 2025 - Citizens Advice appoints Steve Hughes as new Executive Director of Client and Member Services
In 2023/2024 we have:
- Supported 10,912 individuals and families
- Advised on 66,620 different issues, mainly on benefits including Universal Credit, housing, debt and money issues including utility bills
For every £1 invested in our services in 2023/2024 we provided:
£1.81 in savings to government and public services
£2.10 last year
£18.96 in wider social and economic benefits
£23.33 last year
£15.86 in financial value to the people we help
£16.99 last year
And we have put over £9.2 million in financial outcomes into the pockets of those who need it the most
£9.4 million last year
What people say about us
