Our Impact
21 November 2025 - Citizens Advice responds to latest Ofgem price cap announcement19 November 2025 - Parcel problems reach record as 15 million people are let down on the doorstep14 November 2025 - Citizens Advice responds to Royal Mail's Q2 quality of service results for 2025-265 November 2025 - Citizens Advice responds to Ofgem's announcement about the closure of Tomato Energy27 October 2025 - Citizens Advice responds to the Renters' Rights Bill becoming law
In 2023/2024 we have:
- Supported 10,912 individuals and families
- Advised on 66,620 different issues, mainly on benefits including Universal Credit, housing, debt and money issues including utility bills
For every £1 invested in our services in 2023/2024 we provided:
£1.81 in savings to government and public services
£2.10 last year
£18.96 in wider social and economic benefits
£23.33 last year
£15.86 in financial value to the people we help
£16.99 last year
And we have put over £9.2 million in financial outcomes into the pockets of those who need it the most
£9.4 million last year
What people say about us
