Adviser
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Hours: 28 hours per week /4 days/0.8FTE or job share considered 2 x 2 days (14 hours)
Location: Royal Free Hospital, London NW3 2QG
Starting Salary: £27,203.90 per annum (£34,004.88 per annum FTE) to £28,324.94 per annum (£35,406.18 FTE per annum) depending on experience
Contract Type: Fixed term to 31 March 2027, with possible extension subject to confirmation of funding
Start Date: As soon as possible
About Citizens Advice Camden
Citizens Advice Camden part of the national Citizens Advice network, is a thriving local advice charity that provides information, advice and casework support to 10,000 individuals and families per year
Role Purpose
To provide a high quality welfare benefits advice service to people affected by cancer with the aim of maximizing their income and advising on a range of related social welfare issues.
To work effectively with the Royal Free London NHS Foundation Trust, Macmillan Cancer Support and other relevant agencies, to ensure that people living with cancer who have been referred to the service are appropriately supported.
This role will primarily be based at the Citizens Advice Camden Welfare Advice Service at the Royal Free Hospital; some work may be undertaken at other sites. The Citizen Advice Camden office is based within the hospital’s Oncology department.
Key elements/Tasks
You will be expected to work in a busy and often demanding hospital environment. This role will require you to work with a large number of clients, many of whom will present with multiple and complex advice needs because of their condition. This can be an emotionally challenging and sometimes distressing working environment, and you will need to demonstrate emotional resilience and an awareness of how to support herself/himself and to seek support from others in dealing with this.
You will need to be sensitive to the demands of working daily with healthcare professionals and other non-Citizens Advice Camden stakeholders and to work effectively as an ambassador for Citizens Advice Camden. A large part of the role, in addition to advising clients, involves building and maintaining strong relationships.
Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.
To apply complete our application form and online application process at Adviser.
Closing deadline for applications is: 9.00am on Monday, 7 September 2026
Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date
CVs are not accepted.
Interview date: tbc
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.